Terms of Service

1. Acceptance of the Terms

1.1. By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and all related policies published by Mixora.AI.

1.2. If you do not agree to these Terms, you must not access or use the Service.

1.3. If you use the Service on behalf of a company or another legal entity, you represent that you have authority to bind that entity to these Terms.

2. About the Service

2.1. Mixora.AI is an AI aggregation and access platform that may connect users to third-party AI providers, models, tools, and supporting infrastructure through a unified interface.

2.2. Mixora.AI does not necessarily develop, own, or train the AI models made available through the Service, and it does not control all aspects of model behavior or output.

2.3. The Service may include routing, storage, billing, account tools, history, logs, interfaces, and auxiliary platform features.

3. Eligibility and Accounts

3.1. You must be at least 18 years old and legally capable of entering into binding agreements.

3.2. You must provide truthful, current, and complete registration information.

3.3. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials.

3.4. You may not create fake accounts, share access with unauthorized persons, bypass restrictions, or create multiple abusive or misleading accounts.

4. Acceptable Use

4.1. You may use the Service only in compliance with applicable law, these Terms, and the Mixora.AI Acceptable Use Policy.

4.2. Prohibited uses include illegal conduct, rights violations, violence, terrorism, malicious automation, scraping, hacking, reverse engineering, abusive load generation, non-consensual deepfakes, unauthorized voice cloning, and any content involving minors where prohibited.

4.3. You must not use the Service in a manner that interferes with the stability, security, integrity, or lawful operation of the platform or third-party providers.

5. Payments, Credits, and Pricing

5.1. The Service may operate on a pay-as-you-go credit model, subscription model, prepaid model, usage-based model, or a combination of these, as determined by Mixora.AI.

5.2. Credits are internal usage units. They are not money, stored value, or a financial instrument.

5.3. Prices, fees, conversion rates, supported payment methods, and product structures may be changed at any time.

5.4. Except where required by law or expressly stated in the Refund Policy, all payments are final and non-refundable.

6. Third-Party Providers

6.1. The Service may use third-party AI providers, cloud infrastructure providers, payment systems, analytics tools, moderation systems, and other subprocessors.

6.2. Mixora.AI does not guarantee the availability, speed, output quality, pricing stability, legal suitability, or continued support of any third-party provider.

6.3. Third-party provider outages, policy changes, rate limits, suspensions, pricing changes, and technical failures may affect the Service without liability on the part of Mixora.AI.

7. AI Output and User Responsibility

7.1. AI-generated results may be inaccurate, incomplete, misleading, biased, infringing, offensive, unsafe, or otherwise unsuitable.

7.2. You are solely responsible for reviewing and evaluating all generated outputs before using, publishing, relying on, selling, distributing, or implementing them.

7.3. The Service is not legal advice, medical advice, financial advice, or any other regulated professional advice.

7.4. You remain solely responsible for the legality, quality, consequences, and use of your prompts, inputs, and outputs.

8. User Content and Generated Content

8.1. You retain rights, if any, in the content you submit to the Service and in the Generated Content, subject to applicable law and third-party provider terms.

8.2. You grant Mixora.AI and its subprocessors a limited worldwide license to host, store, transmit, process, moderate, secure, and display your content as necessary to operate, maintain, and protect the Service.

8.3. You represent and warrant that you have all rights, permissions, and legal bases required to upload, submit, and process your content through the Service.

9. Platform Intellectual Property

9.1. All rights in and to the Service, including software, branding, interface, workflows, architecture, documentation, design elements, and system logic, belong to Mixora.AI or its licensors.

9.2. You may not copy, mirror, sell, sublicense, reverse engineer, extract, or exploit any part of the platform except as expressly allowed by law or by written permission.

10. Privacy and Data Processing

10.1. Use of the Service is subject to the Mixora.AI Privacy Policy and, where applicable, the Data Processing Agreement.

10.2. You acknowledge that your data may be transmitted to and processed by third-party providers and subprocessors, including outside the European Economic Area.

10.3. While Mixora.AI applies reasonable security measures, no system can guarantee complete security or uninterrupted service.

11. Suspension and Termination

11.1. Mixora.AI may suspend, restrict, or terminate your access to the Service at any time, with or without notice, if it reasonably suspects abuse, fraud, unlawful activity, security risk, non-payment, chargeback activity, or violation of these Terms.

11.2. Mixora.AI may remove content, disable functionality, limit usage, or delete accounts where reasonably necessary to protect the Service, users, providers, or legal interests.

11.3. You may stop using the Service at any time, but termination does not automatically create a right to refund.

12. Disclaimer of Warranties

12.1. The Service is provided on an "as is" and "as available" basis.

12.2. To the fullest extent permitted by law, Mixora.AI disclaims all warranties, express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and security.

12.3. Mixora.AI does not warrant that outputs will meet your expectations, comply with every legal requirement, or remain consistently available across models and providers.

13. Limitation of Liability

13.1. To the fullest extent permitted by law, Mixora.AI shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, business interruption, reputational harm, or loss of data.

13.2. Mixora.AI is not liable for the acts, omissions, failures, or policies of third-party providers, processors, payment systems, hosting partners, or network operators.

13.3. The aggregate liability of Mixora.AI for all claims arising out of or relating to the Service shall not exceed the greater of USD 100 or the total amount paid by you to Mixora.AI during the previous twelve (12) months.

14. Indemnification

14.1. You agree to defend, indemnify, and hold harmless Mixora.AI, its affiliates, contractors, personnel, and subprocessors from and against any claims, losses, liabilities, damages, penalties, and expenses, including legal fees, arising out of your content, your use of the Service, your Generated Content, or your breach of these Terms.

15. Governing Law and Dispute Resolution

15.1. These Terms are governed by the laws of Romania, unless mandatory law requires otherwise.

15.2. Before filing a claim, the parties agree to attempt good-faith negotiations.

15.3. If no amicable resolution is reached, disputes shall be resolved by the competent courts of Romania, unless another forum is required by mandatory law.

15.4. To the extent permitted by law, all claims must be brought individually and not as part of a class, collective, or representative proceeding.

16. Changes to the Terms

16.1. Mixora.AI may revise these Terms at any time by publishing an updated version.

16.2. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the updated Terms.

17. General Provisions

17.1. These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and Mixora.AI regarding the Service.

17.2. If any provision is found invalid or unenforceable, the remaining provisions shall remain in effect.

17.3. Mixora.AI may assign its rights and obligations under these Terms where permitted by law.

17.4. Headings are for convenience only and do not affect interpretation.

18. Contacts

• Support: support@mixora.ai
• Legal / General: office@mixora.ai