Refund Policy

1. General Provisions

1.1. This Refund Policy applies to payments made for Mixora.AI services, including purchases of digital Credits or other paid functionality offered through the Service.

1.2. By making a payment, the user confirms that the user has read, understood, and accepted this Refund Policy.

1.3. This Refund Policy forms an integral part of the Terms of Service and the Public Offer Agreement.

2. Nature of the Digital Product

2.1. Credits and similar digital usage balances are intangible digital access units used to obtain platform functionality.

2.2. Credits are not currency, electronic money, a bank deposit, or an investment product.

2.3. Credits are non-transferable, non-exchangeable, and generally non-refundable except as expressly stated in this Policy or required by mandatory law.

3. Refund Eligibility

3.1. A refund request may be considered only if all of the following conditions are met: the purchased Credits or paid service have not been used, the request is submitted within thirty (30) calendar days from the date of payment, sufficient proof of payment is provided, and there are no signs of fraud, abuse, misuse, or policy violation.

3.2. Mixora.AI reserves the right to request additional information reasonably necessary to review a refund request.

3.3. Where permitted by law, Mixora.AI may reject a request that is incomplete, inconsistent, unsupported, abusive, fraudulent, or otherwise not eligible under this Policy.

4. Non-Refundable Cases

• 4.1. Refunds are generally not provided for used or partially used Credits.
• 4.2. Refunds are generally not provided for bonus, gifted, promotional, discounted, or campaign-based Credits.
• 4.3. Refunds are generally not provided for purchases made more than thirty (30) calendar days before the refund request.
• 4.4. Refunds are generally not provided for credits or services consumed through third-party integrations, API calls, or routed provider usage.
• 4.5. Refunds are generally not provided for amounts affected by abuse, fraud, policy violations, account suspension, or chargeback manipulation.
• 4.6. Refunds are generally not provided where the user has already received the digital service, in full or in part, unless mandatory law states otherwise.

5. Refund Request Procedure

5.1. To request a refund, the user must contact Mixora.AI at support@mixora.ai.

5.2. The request should include, at a minimum, the account email, transaction ID or payment reference, payment amount, payment date, reason for the request, and any relevant supporting documents.

5.3. A request that lacks sufficient information may be delayed, suspended, or rejected until adequate information is provided.

6. Review and Processing Time

6.1. Refund requests are generally reviewed within five (5) to seven (7) business days, although complex or fraud-related reviews may require more time.

6.2. If a refund is approved, it is generally processed within seven (7) to ten (10) business days to the original payment method, subject to bank and payment provider timelines.

6.3. Bank processing times, card issuer delays, intermediary fees, and exchange-rate differences are outside the control of Mixora.AI and are not reimbursed unless required by law.

7. Exceptional Refunds

7.1. Mixora.AI may, at its sole discretion and without obligation, grant a refund or partial refund in exceptional cases, such as duplicate payments, confirmed fraud, significant platform malfunction, or technical failure that prevented any meaningful use of the purchased service.

7.2. An exceptional refund decision does not create a precedent and does not obligate Mixora.AI to issue refunds in similar cases in the future.

8. Chargebacks

8.1. If a user initiates a chargeback or payment dispute without first attempting to resolve the matter with Mixora.AI, the account may be restricted or suspended while the matter is reviewed.

8.2. Mixora.AI reserves the right to challenge unjustified chargebacks and to provide relevant transaction and account information to payment providers and dispute resolution bodies as permitted by law.

9. Limitation of Liability

9.1. Mixora.AI is not responsible for subjective dissatisfaction with AI outputs, ordinary variation in generation quality, differences between providers, or user expectations that are not expressly promised by the Service.

9.2. Mixora.AI is also not responsible for the conduct, failures, or technical limitations of third-party AI providers, payment systems, or subprocessors.

10. Changes to this Policy

10.1. Mixora.AI may amend this Refund Policy at any time by publishing an updated version.

10.2. The version in effect at the time of payment generally governs that transaction unless mandatory law requires otherwise.

11. Contacts

• Support: support@mixora.ai
• Legal / General: office@mixora.ai